Job title: Customer Support Specialist

Company: Eagle Point Solar, LLC

Job description: Under the direct supervision of the Vice President of Design & Engineering and Service and Support Supervisor this position will be responsible for duties including: front-line phone and e-mail communication with customers, reviewing solar production of customer sites, and creating owner’s manuals.Duties & Responsibilities

• Including but not limited to:

• Weekly customer status updates of open service tickets.
• Create service tickets from inbound calls and e-mails.
• Create monitoring portals on inverter manufacturer websites and distribute access to the customer accordingly.
• Create owner’s manuals for customers from pre-built templates and distribute accordingly.
• Create production reports for new customers from pre-built templates and distribute accordingly.
• Project Report and monitoring portal review before closing tickets as necessary.
• Weekly/monthly deep analysis and diagnostics of Operations & Maintenance (O&M) sites.
• Direct communication with inverter manufacturers to resolve issues (phone or chat support).
• Assist with phone call roll-over from front desk as needed.
• Job-site delivery of material for Construction, Electrical, and Service teams as needed.
• Additional duties as needed.

Knowledge, Skills and Abilities

• Strong phone and written communication.
• Motivated, collaborative, and team focused.
• Ability to work in a fast-paced environment.
• Microsoft Office 365 Suite of applications.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs.

Work Hours and Location

• This position is a full-time non-exempt position located in the office at Eagle Point Solar in Dubuque, IA. Regular business hours are Monday – Friday from 8:00 am – 5:00 pm.

Expected salary:

Location: East Dubuque, IL

Job date: Fri, 24 Jan 2025 23:47:59 GMT

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