Job title: Windsor Windows – Customer Support Representative

Company: Woodgrain

Job description: Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.Employment Type: Hourly FT
Work Environment: Monday through Friday 8am – 5pmJob Summary:
Windsor Windows & Doors has an immediate job opening for a Customer Support Representative for our West Des Moines location. The ideal candidate will provide PREMIER service by meeting and exceeding customer expectations in all areas of service. Promoting the company’s mission of “Easy to Do Business With” regarding all customer touch points.Duties & Responsibilities:

• Answer customer inquiries by telephone and email

• Product details, pricing, order status, shipping
• Prepare orders for order entry

• Obtain drawings, CPR & SPR confirmations, special instructions
• Process orders via system download and make manual adjustments as necessary

• Enter manual orders for special circumstances
• Process and expedite rush requests
• Coordinate communications between customer and operations
• Proactive customer communication

• Orders, Back orders, shipping, delays or changes
• Process Custom Product Requests (CPR’s)
• Assist with quoting software – customer inquiries and challenges
• Run and/or process department reports

• Review for accuracy as assigned
• Other miscellaneous duties as assigned by Department Manager(s)

Requirements:

• Capable of being confidential with customer pricing and production rates.
• Able to contribute knowledge of the product (parts and their function) to this position’s primary responsibilities.
• Requires the flexibility or skill which allows the employee to move into similar type
• positions

Additional Skills:

• Good verbal communication and interpersonal skills presenting a positive representation of the company to inside and outside contacts
• Understand written or verbal instructions with the capability of accepting responsibility for interpretation and/or problem solving
• Advise others to determine needs and communicate alternatives/options
• Able to perform arithmetic calculations involving addition, subtraction, multiplication, and division, fractions, decimals, and percentages
• Able to use email effectively as necessary for basic written communication

Physical Demands:
The physical demands and work environment are representative of a typical office environment.Travel:
This position does not require travel to other Woodgrain locations.Summary of Company Benefits:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required

Expected salary:

Location: West Des Moines, IA

Job date: Sat, 25 Jan 2025 23:12:57 GMT

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