Job title: Customer Support Assistant
Company: Sociaxe
Job description: Company DescriptionAbout UsSociaxe is a customer-centric company focused on providing high-quality service to our clients. Based in Akron, OH, we aim to exceed expectations by offering efficient solutions and fostering strong relationships. We believe in creating a positive work environment where innovation and teamwork thrive, and we are committed to helping our employees develop their skills and grow professionally.Job DescriptionJob DescriptionAs a Customer Support Assistant, you will be the first point of contact for our customers, offering timely and professional assistance. Your role will involve resolving inquiries, processing requests, and ensuring a seamless experience for all clients.Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Assist in processing orders, returns, and product inquiries
- Provide accurate information on products and services
- Troubleshoot and resolve customer issues with empathy and professionalism
- Maintain and update customer records in our database
- Collaborate with other departments to ensure customer satisfaction
QualificationsSkills and Qualifications
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities
- Detail-oriented and organized
- Ability to handle multiple tasks in a fast-paced environment
- Prior experience in customer service or support (preferred)
- Proficient in Microsoft Office Suite
Additional InformationBenefits
- Competitive salary based on experience
- Opportunities for professional growth and development
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Collaborative and supportive work culture
Expected salary:
Location: Akron, OH
Job date: Sat, 25 Jan 2025 23:10:47 GMT
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