Job title: Customer Support Assistant
Company: Blue Print Out
Company DescriptionAbout Us
Blue Print Out is a dynamic and fast-growing company dedicated to delivering innovative marketing solutions for businesses of all sizes. Based in Cincinnati, OH, our mission is to help brands connect with their audiences through strategic planning, creative campaigns, and measurable results. We are committed to fostering a collaborative and results-driven work environment where every team member has the opportunity to grow and succeed.Job DescriptionJob DescriptionWe are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Cincinnati. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues efficiently, and ensuring a high level of satisfaction through every interaction. This role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerProvide accurate information about products, services, and company policiesResolve customer complaints and issues effectively, ensuring customer satisfactionMaintain detailed records of customer interactions and feedbackCollaborate with internal departments to address customer concernsMonitor customer service metrics and report recurring issuesAssist in the development of customer support resources and FAQsQualificationsSkills and QualificationsHigh school diploma or equivalent; associate or bachelor’s degree preferredPrevious experience in a customer service or support role is a plusExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailAbility to work independently and as part of a teamProficiency in basic computer applications and CRM systemsFriendly, patient, and professional demeanorAdditional InformationBenefitsCompetitive annual salary ($40,000–$45,000)Opportunities for professional growth and internal advancementSupportive team environmentSkills development and training programsFull-time, stable schedule with consistent hours
Expected salary: $40000 – 45000 per year
Location: Cincinnati, OH
Job date: Fri, 11 Apr 2025 22:44:36 GMT
Apply for the job now!
