Job title: Customer Support Specialist
Company: Advent Talent Group
Job description: Advent Talent Group is hiring a Customer Support Specialist for a leading manufacturer of innovative workplace safety products, committed to Making The Workplace A Betterplace. In this role, you’ll manage distributor relationships, ensure exceptional service, and thrive in a collaborative, fast-paced environment. Were looking for a proactive, results-driven go-getter with strong phone communication skills, the ability to advocate for solutions, and a passion for learning and professional growth. If you’re adaptable, highly motivated, and ready to take on dynamic challenges, this is the perfect opportunity to make an impact!Overview:
- Hybrid Schedule: In-office Monday-Wednesday, Remote Thursday-Friday
- Location: Saint Paul, MN
- Compensation: $29-30/hour
- Hours: 8:00 AM – 5:00 PM
- Employment Type: Direct Hire
Responsibilities:
- Build and maintain strong relationships with assigned territory distributors
- Handle customer interactions with professionalism and expertise
- Process and manage orders from initiation to completion
- Research and resolve customer inquiries and concerns
- Document customer interactions and maintain accurate CRM records
- Support sales initiatives and contribute to customer growth
- Collaborate with internal teams to ensure customer satisfaction
- Provide product knowledge expertise to customers
Qualifications:
- 2-3 years of customer support experience
- 1-2 years of experience with CRM systems
- Strong communication and problem-solving abilities
- Proven ability to manage multiple priorities efficiently
- Detail-oriented with excellent documentation skills
- 1-2 years of proficiency in office systems (Excel, Word, PowerPoint)
- 1-2 years of inside/tele sales experience preferred
- Experience in distributor relationship management a plus
Eligible employees will enjoy a comprehensive benefits package, including:
- Health insurance (75% premium covered)
- Unlimited PTO
- 401(k) with company matching
- 3 months maternity leave
- HSA
- Health, dental, and vision coverage
- Wellness program with workout classes and gym access
- Career growth opportunities
- Collaborative, people-first culture
- Low turnover rate (3%)
- Engaging and supportive work environment
- Extensive training program
- Regular social events and team activities
Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.#IND1
Expected salary: $29 – 30 per hour
Location: Saint Paul, MN
Job date: Thu, 23 Jan 2025 23:25:06 GMT
Apply for the job now!