Job title: Customer Support (Telecommunications)

Company: Nicoll Curtin

Job description: Duration: 4-month contractCapacity: 100%Location: Zurich, on-siteWe are looking for a Customer Support for the major telecommunication company in Switzerland.As a Customer Care Agent, you will play a critical role in ensuring fast, professional, and effective solutions for technical inquiries from our B2B clients. Your responsibilities include:

• Handling and resolving customer inquiries via phone, E-Mail, and ticketing systems in a friendly and professional manner.
• Performing initial troubleshooting and clarifications, focusing on fixed network services such as Internet, VPN, Managed LAN, SD-WAN, and Voice Services.
• Documenting requests and solutions accurately to facilitate smooth handovers to 2nd and 3rd-level support teams.
• Coordinating internal resources to meet service level agreements (SLAs) and operational level agreements (OLAs).
• Supporting escalations with strong de-escalation strategies and clear communication.
• Collaborating with cross-functional teams to enhance service quality and client satisfaction.

What Our Client Is Looking For:

• Experience in technical support, particularly in B2B customer service or telecommunications.
• Exceptional analytical thinking and problem-solving skills.
• High service orientation with a passion for resolving customer issues.
• Excellent communication skills, both written and verbal.
• Team-oriented mindset and the ability to thrive in 24/7 shifts.
• Resilience, adaptability, and enthusiasm for contributing to a dynamic environment.
• Familiarity with SLAs and documentation processes is a plus.
• Fluency in German and English

Expected salary:

Location: USA

Job date: Wed, 22 Jan 2025 07:44:51 GMT

Apply for the job now!