Job title: Executive IT Support Technician
Company: IT Avalon
Job description: Essential Functions:
- Practice exceptional customer service
- Excellent communication capability
- Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
- Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
- Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
- Provide mentorship and knowledge share for enhanced team efficiency and effectiveness
- Schedule flexibility to work a range of shifts, including weekends and night shifts and support on-call support requests.
Primary Responsibilities Include:
- Responsible for executive level technical support
- Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
- Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations
- Maintain/Support/Deploy IT hardware and software for executive staff
- Support strategic and executive offsite events
- Client and conduct research on potential technology
- Maintain proficiencies with the latest technologies. Evaluate new technologies and the application within the SNC environment
- Technical support of advanced automation and IOT devices
- Support and prepare technology needed for international travel
- Other duties as assigned
Must-haves:
- Associate’s Degree in a Computer Science field with 10 or more years of relevant experience
- 2 or more years in a Lead role
- Higher education may substitute for relevant experience
- Relevant experience may be considered in lieu of required education
- Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
- Team focused with the capacity for knowledge sharing and team leadership
- Strong written and verbal communication skills with end users and leadership
- Drive to maintain current knowledge of industry trends and potential impact on the business
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
- Ability to understand user and business needs and translate to technical solutions
- Ability to manage small to medium IT projects
- In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
- Comprehensive troubleshooting skills of industry standard hardware and software products/services including: Windows OS, Microsoft 365 Suite, Teams, BitLocker encryptions, wireless, Citrix, Dell products, AV systems, Apple product lines and mobile device support
- The ability to obtain and maintain a Secret U.S. Security Clearance is required
Preferred:
- Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus
Expected salary:
Location: Sparks, NV
Job date: Sat, 23 Nov 2024 03:05:52 GMT
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