Job title: Inside Sales Customer Support
Company: Jake’s Finer Foods
Job description: OUR MISSIONWe commit to glorifying God by providing superior quality, exceptional service, and creative solutions for our customers.OUR VISIONAs followers of Jesus, we will be a thriving family business, impacting lives and helping others achieve their goals.OUR CORE VALUES
- Faith
- Customer-Focused
- Teamwork
- Integrity & Accountability
- Respect & Professionalism
The RoleThe Sales Support Specialist is responsible for providing assistance to the sales team and Jake’s customers during the sales process.Essential Duties and Responsibilities include the following – other duties may be assigned:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Offer a professional approach to interact and support Jake’s customers and Customer Success Representatives to deliver Higher Standard of Service
- Provide support in performing sales transactions and administrative duties
- Effectively communicate with customers, sellers, and other internal roles and departments such as; Merchandizing, Operations, Finance, Credit, and Operations.
- Focus on the timely and accurate completion of high-volume, lower complexity transactions which includes special order processing and tracking, sample order processing and tracking, service request processing, credit and debit memo requests, eCommerce support such as new account set-up, customer password reset, delivery status inquiries (Where’s My Truck), product recall contact updates, sales reporting, and other data entry or administrative duties as assigned
- Obtains and examine all relevant information in order to assess validity of request and follow up as necessary
- Documents customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to support the request
- Develop and implement data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintaining databases.
- Create data visualizations, dashboards, and reporting for the sales leadership team.
- Attends department meetings and product or other training to develop personal growth and that for product and vendor knowledge
- Ability to communicate with customers through various channels
RequirementsThe requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent written and verbal communication skills
- Assist callers in a professional manner
- Strong concentration and ability to problem solve
- Comfortable using computers\Data entry experience
- Working knowledge of Microsoft applications
- Relentless positive energy
- Prioritizing, time management and organizational skills.
- Proficient with Microsoft Office software and PowerBi
- Displays professionalism, a good work ethic, and is accountable for one’s actions.
- Act in an ethical manner and treat team members, customers, vendors, and visitors with respect.
- Is adaptable to a changing environment.
- Must be a team player and able to work harmoniously and effectively with others and perform well under pressure.
- Exceptional problem-solving skills, including demonstrated ability to anticipate, plan, and realign priorities quickly when dealing with unanticipated events.
- Ability to lift objects up to 50lbs as required.
- Ability to drive self.
- Bilingual (Spanish) Preferred
Qualifications
- 2-3-year minimum experience in customer service/ support role or similar responsibilities required.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, Roth 401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Expected salary:
Location: Houston, TX
Job date: Fri, 24 Jan 2025 23:51:55 GMT
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