Job title: IT Help Desk Technician II

Company: ICS Managed IT Services

Job description: Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:Fundamental knowledge in:-Networks and troubleshooting-Windows 10/11 / Android / iOS / Mac-Microsoft 365 Admin Centers-Microsoft Security & Compliance-Microsoft Apps (Outlook, Teams, OneDrive)-Microsoft SharePoint-Microsoft Azure/Entra ID-Microsoft Azure VM Provisioning-Microsoft Tenant Setup & Migrations-Dropbox-Google Admin Console-Google Drive-GmailInstallation and troubleshooting :Servers / Laptops / Workstations / TabletsRouters / Firewalls / WAN / LAN / SDWANSwitches / NAS / Access Points / Printers
Low Voltage optionalPreferred Certifications:A+ / Net+ / Microsoft Certs / AWS

• Excellent communication skills (Email, verbal, and follow-up)
• Ability to meet requirements and deadlines.
• Demonstrate good work ethics.
• Ability to troubleshoot:

• Device IP connectivity
• Multi-function printers
• Access points
• IP phones
• Workstations
• Servers & shared resources
• Switches / Routers
• Microsoft Windows 7/10/11
• MacOS
• Android / iPhone
• Outlook connectivity problems
• Interacts well with clients and coworkers
• Some project management skills
• Work with sales team and field ops team
• Prior Help Desk experience required

Expected salary: $55000 per year

Location: Gastonia, NC

Job date: Mon, 13 Jan 2025 06:25:44 GMT

Apply for the job now!